Privacy Policy
Effective date: 19 April 2025
1. Who We Are
JD Labs Ltd ("we", "us", or "our") is a company registered in England and Wales. We develop and publish mobile applications and software products.
If you have any questions about this policy, you can contact us at hello@jd-labs.co.uk.
2. Information We Collect
Depending on how you use our products, we may collect the following types of information:
- Information you provide — such as your email address when you contact support, or any details you voluntarily submit.
- Usage data — such as app usage patterns, crash reports, and device information (operating system, device model) collected to improve our products.
- Technical data — such as IP addresses and browser or app identifiers, collected automatically when you interact with our services.
3. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our products and services.
- Respond to support requests and communicate with you.
- Monitor and analyse usage trends to improve user experience.
- Detect, prevent, and address technical issues or misuse.
- Comply with legal obligations.
4. Legal Basis for Processing
Under UK data protection law (UK GDPR), we process personal data on the following bases:
- Legitimate interests — to operate and improve our products.
- Consent — where you have given clear consent for us to process your data for a specific purpose.
- Contractual necessity — to fulfil our obligations when you use our services.
- Legal obligation — to comply with applicable law.
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers — trusted third parties who assist us in operating our products (e.g., hosting, analytics, crash reporting). These providers are contractually required to protect your data.
- Legal authorities — if required by law, regulation, or legal process.
6. International Transfers
Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it.
8. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
9. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at hello@jd-labs.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Children's Privacy
Our products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly.
11. Contact
If you have questions or concerns about this privacy policy or our data practices, please contact us:
JD Labs Ltd
Email: hello@jd-labs.co.uk
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.